We value your commitment to our training programs and strive to provide you with the best experience possible. However, we understand that circumstances may change. This refund policy outlines the terms and conditions related to refunds for our training participants:
Refund Eligibility:
Refunds are applicable only for the paid training programs and courses. Complimentary courses and programs are not eligible for refunds.
Cancellation by Participant:
If you decide to cancel your participation in a paid training program, you are eligible for a refund according to the following schedule:
Cancellation 14 or more days before the start date: You will receive a full refund minus a nominal administrative fee.
Cancellation 7 to 13 days before the start date: You will receive a 50% refund.
Cancellation within 7 days of the start date: No refund will be provided.
Cancellation by Us:
In the unlikely event that we need to cancel a training program, you will receive a full refund of the registration fee. We will also provide alternative options, such as transferring your registration to another upcoming program.
Refund Process:
To initiate a refund, please contact our customer support team at [contact email/phone number]. Refunds will be processed within [number of business days] from the date of your request. The refund will be issued to the original payment method.
Non-Attendance:
If you fail to attend the training program without notifying us in advance, no refund will be provided.
Course Materials and Access:
If course materials, resources, or online access were provided as part of the training program, these materials are non-refundable once accessed or received.
Transfers:
In some cases, we may allow you to transfer your registration to another participant or to a different session of the same training program. Such requests are subject to review and approval.
Exceptions:
In exceptional cases, such as medical emergencies or unforeseen circumstances, we may consider refund requests outside the stated policy. Please contact our customer support team to discuss your situation.
Policy Changes:
This refund policy is subject to change without prior notice. The most up-to-date version of the policy will be available on our website.
By participating in our training programs, you acknowledge and agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team.